Noticeboard

Complaints Process

Complaints Policy

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets national criteria.

HOW TO COMPLAIN

We hope that we can resolve most problems easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of you realising you have something to complain about.

You should address your complaint in writing to the Practice Manager (Please use the email address below). The Practice Manager will make sure that we deal with your concerns promptly and in the correct way. You should be as specific and concise as possible.

Complaints Form.docx

Write to us at:

Send us an email:gmicb-bol.p82036@nhs.net

Ask the receptionist for a complaint form and leaflet

COMPLAINING ON BEHALF OF SOMEONE ELSE

We keep strictly to the rules of medical confidentiality (a separate leaflet giving more detail on confidentiality is available on request). If you are not the patient, but are complaining on their behalf, you must have their permission to do so. An authority signed by the person concerned will be needed, unless they are incapable (because of illness or infirmity) of providing this. A Third Party Consent Form is provided below.

Complaints - consent form.docx